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Two Floyd County Health Department
Employees Receive Coveted
Governor’s Award for
Excellence in Customer Service

For release:  January 22, 2009
For more information:   Logan Boss, 706-295-6649

Rome, GA:  Two Floyd County Health Department staff members, Operations Support Coordinator Bobbie Pinson and Nutrition Program Manager Helen Judd, have won the coveted Governor's Award for Excellence in Customer Service.  Six individual and two team winners were selected last year, the second of the Governor's Customer Service Awards, from among more than 636 nominations from 49 different state and local government agencies across Georgia.

"Part of making Georgia the best-managed state is improving customer service and recognizing those employees who serve as a shining example," said Governor Sonny Perdue. "These awards highlight exemplary employees and their commitment to changing processes and attitudes to provide faster, friendlier and easier service for the citizens of Georgia. These award recipients represent scores of others who have found ways to produce and measure results."

Among Ms. Pinson’s many customers are health department staff and the many vendors who work in and on the building, including public health, Floyd County, Georgia Technology Agency and private vendors.  She also is the linkage for other programs that operate their clinics in the health department, such as the Free Clinic, the Dental Clinic at Floyd and the Floyd Board of Health Teen Center. 

Additionally, she is responsible for all billing and information technology at the health department. According to health department Nurse Manager Pat Townley, Bobbie not only supervises staff, she’s one staff member I’d have to call indispensible, and I know her fellow employees feel that way about her also.” 

Ms. Judd manages a program that has gained almost 1,000 new clients over the past five years, and over that time has had to replace the majority of her staff, worked alone without other nutritionists until she could locate, interview and hire associates, dealt with a high pregnancy rate in staff, yet continued to assure

clients were seen.  “We currently have almost 3,800 clients in our WIC (Women, Infants, Children) program,” Townley says, “and Helen does the job, sick or well, and always stays in a cheerful mood.”

On January 29th, Judd, Pinson and Townley will attend a reception in honor of all the state’s award recipients, meet the governor and tour the capitol.

 

Here you'll find news releases pertaining to public health matters that concern Floyd County.   News releases pertaining to the 10-County Northwest Georgia Public Health district can be found in the Newsroom.

 

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